IM

as far as IMing I have been doing this for years through yahoo. I think this is a great tool for family that lives far away. I IM with my sister all the time. We also both have web cams and can see each other while we are chatting. I think teaching our older patron how to IM is a very useful tool. Most older people do not realize that they can talk to their loved ones near and far in real time on the computer for free.